ESF Camps

  • Camp Office Administrative Specialist

    Job Location US-MD-Baltimore
    Job ID
    2019-7440
    # of Openings
    3
    Camp
    ESF Camps at Gilman School
    Targeted Job Start Date
    6/17/2019
    Targeted Job End Date
    8/16/2019
    Type
    Seasonal Full-Time
  • Position Summary

    Are you looking for the best summer job ever? Look no further because ESF is hiring 20+ Administrative Specialists to work across our 13 locations from mid-June through mid-August!

     

    Join our mission-driven team for a fun and rewarding summer! Make a positive impact on children while receiving comprehensive training, professional development, unique resume building and networking opportunities. ESF offers competitive compensation, discounted camp tuition for children of team members, accredited internships and field work hours for graduate and undergraduate students, CEU credits for teachers, flexible schedules, year-round aftercare, mentoring opportunities and an employee referral program consisting of bonuses and ESF gear!

     

    What will you do all summer (in addition to having fun with campers and fellow team members)? An Administrative Specialist is responsible for:

    • Providing administrative support to the Site Director, colleagues and camp families by performing general clerical, receptionist and project-based work                                                             
    • Serving as a liaison between ESF and camp families; assist with enrollment, admissions and camp operations
    • Providing a safe and fun learning environment and serving as a positive role model

    Position Objective/Purpose

    ESF is hiring motivated administrative professionals who believe in ESF’s mission, build positive relationships and ensure the well-being of others.

    Position Scope Factors

    Administrative Specialists manage the camp office from 7:30am - 4:30pm; Monday - Friday. Depending on the location, Administrative Specialists work up to ten (10) consecutive weeks from mid-June through mid-August and start and end times may vary.

    Essential Job Responsibilities

    • Serve as a point person for ESF families; respond to inquiries in-person as well as over the phone
    • Assist families in enrolling their campers using CRM database
    • Collect and post payments; record data for billing purposes
    • Support summer sales initiatives; inform new and existing families of enrollment opportunities
    • Update camper records and input pertinent information into database
    • Answer telephones and transfer calls to appropriate team members
    • Call camp families to confirm enrollment or discuss camper needs
    • Greet campers and their guardians in the camp office; collect lunches and transition campers
    • Open, sort and distribute incoming correspondence including mail and email
    • Perform general clerical duties such as copying, mailing and filing
    • Ensure that camp office is clean, organized and well-maintained
    • Maintain inventory and complete assigned paperwork
    • Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF’s Headquarters office, Site Director and leadership team
    • Exhibit ESF Core Values at all times and to adhere to all company policies
    • Participate in ESF pre-camp trainings and opening activities
    • Have fun
    • Other responsibilities as assigned

    Position Competencies for Success

    • Understand and support the mission of the organization
    • Commit to the growth and development of youth
    • Work effectively with others in all levels of the organization in a professional manner
    • Demonstrate outstanding communication skills; using clear, concise and professional language when interacting with campers, camp families and colleagues
    • Be responsible, reliable and safe
    • Always have a positive, can-do attitude
    • Be patient, caring and creative
    • Produce consistent, high-quality work
    • Demonstrate excellent judgment; identify problems and work quickly to find solutions
    • Be a flexible, adaptive and a team player
    • Desire to make a difference in the life of a child

    Experience Requirements

    • Minimum one (1) year of experience working in an administrative and/or customer service role
    • Previous experience working with children preferred
    • Proficient in Microsoft Office and ability to use CRM database

    Education Requirements

    • Bachelor’s degree required

    Reporting Relationships

    • Reports directly to the Site Director

     

    Working Conditions and Physical Requirements

    • Push/pull, lift and carry a minimum of thirty-five (35) pounds across campus
    • Work inside, upright and mobile for six (6) to eight (8) hours per day
    • Respond to emergency situations which may include running (up to 1 mile in some cases) and ascending stairs without undue exertion
    • Possess physical capacity to fulfill all essential job functions – responsibilities listed above

     

    This Job Description is subject to change at any time.

                                                     

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